The customer support that you can receive from your web hosting supplier is very important, no matter if you have pre-sales questions and you aren't a client yet, or you have some technical problem with an active account. Prompt and clear info about a question or a problem will save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from an actual web hosting provider not from a reseller. If you purchase a hosting account via a company that doesn't own its servers and it can't access them directly, it's almost certain that you'll wait for a few days so as to get an answer to any query, therefore your web sites may remain offline for quite a while. In comparison, a provider that provides different means of communication and has a technical support staff that is available all the time can assist you right away and help you minimize or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Web Hosting

Our web hosting plans come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our web hosting services before you make an order or you are a current client and you have a question or some difficulty, you'll be able to contact us at any time, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines worldwide for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more technical issues or any troubles that require more time to investigate and take care of. Unlike various other website hosting providers, our trouble tickets have a warranted maximum response time of only one hour, therefore whatever the issue is, it will be resolved in a timely manner and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

You are able to try our support services even before you purchase a semi-dedicated server account from us since we have phone and online chat support for pre-sales, billing and general queries. Our representatives will assist you to find the perfect package or supply you with details about our servers, so as to check if the system requirements for your websites are met. When you are an existing client, you will also be able to contact us through electronic mail or via our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We warrant that every time you use these 2 methods of contact, you'll receive a reply within less than 1 hour and that’s 24/7, including weekends and public holidays. If you have used the website hosting services of other service providers, even big ones, you'll be able to compare the reply time because it ordinarily takes a full day for them to address a support ticket.

24/7 Customer Support in VPS Servers

If you get a VPS server from our company, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have several local telephone numbers in the United States of America, the UK and Australia plus a live chat service. If you're an active customer and you're looking for assistance with some technical issue which requires additional time to investigate or resolve, you'll be able to open a support ticket through your billing account or you'll be able to send an email message and we'll handle the issue and send you an answer within 1 hour. The reply time is warranted 24/7, which includes holidays and weekends, still for most issues it takes a maximum of 30 minutes to get assistance. Our support service covers the VPS and all the pre-installed software it comes with, so if you need help with third-party applications, you'll be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server from us, you'll be able to contact us at any time using several channels and the max time that you will have to wait for an answer is approximately one hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it is a holiday or a weekend and we can support you with anything relevant to the apps that are pre-installed on the server. To contact us about a tech matter, you can open a support ticket via the Help section of your billing Control Panel or you can send us an email. If you have any kind of basic questions or you would like to know more about our services before you order, you can also employ our live chat or you could call one of the local phone numbers that we have in various countries worldwide. If you're looking for assistance with third-party software that you are unable to set up or manage efficiently, you will be able to add the Managed Services upgrade to your current package and our system administrators will assist you.