Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your help requests will be replied to within maximum 1 hour after the ticket or email is received. If your issue needs further assistance from a system administrator, we will direct the support ticket or the email to the person on duty, in a timely manner then leave a note to inform you that more time will be required for arriving at the best solution. And if you make use of our Managed Servers package, any of the server management services included there will be carried out whenever you want.
A Top–Notch Client Support Service
- We will be at your disposal round–the–clock to answer any questions that you may have related to our Web Site Control Panel or any of the applications that we have preinstalled for your convenience on the dedicated hosting server. In case you also need support with server administration tasks, you can check out our Managed Servers package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and restarting services, plus problem troubleshooting and software installation services.
An Intuitive Help Area
Every dedicated web hosting plan comes with our free Web Site Control Panel, which offers an in–depth knowledge base and a collection of educational video tutorials. Whenever you require help while working with the Web Site Control Panel, just hit the Help or Videos buttons located in the top right corner.