Help and Support Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Resolution Warranty

  • Our tech help and support Department is working 24x7 to reply to all your assistance inquiries. Each ticket you post to us will be taken care of within no more than 60 minutes. If your situation demands help from an admin, we are going to send the ticket to the technician in charge and will inform you that the case is being taken care of.

  • Top quality support service
  • Top–quality Customer Assistance Service

  • Our technical help and support staff will be working for you 24x7 to to reply to all support demand tickets that you send to us. We offer client help and support for the software applications that are installed in advance on your hosting server. These include our custom developed Web Site Control Panel, the chosen Operating System and the server management panel (with respect to the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • An exhaustive and routinely updated articles base is built into our in–house built Web Site Control Panel. It includes quick tips on how to perform all the basic web site maintenance tasks. The Help area includes exhaustive how–to article tutorials and step–by–step video tutorials. You can open the Help section by clicking the Help or Video buttons in the upper right side of each Control Panel section.