Customer Support Channels
A 1–hour Response Guarantee
Our client help crew is educated to fairly quickly attend to all web hosting plans clients’ queries and help questions. Via our ticketing system, you are able to post your issue and a support crew fellow member is going to go back to to you within max sixty minutes. Basically, practice has proved that the standard answer time is 20 minutes.
A Top–quality Support Service
Our assistance service is delivered by a group of qualified employees who are able to reply to your questions as quickly as possible. You can easily speak to the tech support staff by launching a support ticket from your Web Site Control Panel or by submitting us an email message. On business days, you can also call us on the telephone or take advantage of the online chat service.
An Intuitive Help Section
Our company has built–in a detailed information base into the Control Panel which enables you to receive handy step–by–step recommendations any time. Each part of the Control Panel possesses its own contextual help area featuring a group of how–to content articles. We have also prepared video lessons to ensure that you get a better idea of just how to conduct any presented activity.